Kraftwurx is a venue, not a retailer; our role is to connect the buyer and the seller. This means when you place an order on Kraftwurx, you are entering into a direct transaction and personal relationship with an individual seller (facilitated by Kraftwurx). We encourage the two parties to independently work through the transaction to completion.

A transaction is created when a buyer completes Kraftwurx's checkout process. The seller and buyer will receive email notification from Kraftwurx with information about the transaction and an invoice record in your Seller Control Panel. A Kraftwurx transaction is completed when the buyer pays and the seller ships the item. Payment is submitted directly to the seller via a method specified in the item listing or seller's Shop Policies (for example: PayPal, personal check, etc).

Communication is the key to a smooth transaction. All buyer questions regarding transactions, including payment arrangements and cancellations, should be directed to the seller. Kraftwurx recommends that members use Live Chat and email to communicate. Kraftwurx encourages all sellers to consider customer service best practices and keep records regarding proof of shipping (for example: delivery confirmation, shipping service receipt, customs form).

In certain circumstances, a seller may cancel an invalid or void transaction (see Transaction cancellation) or refuse service to a buyer (see Refusing service). A seller may post important information in their Shop Announcement, Shop Policies, Public Profile or listing description to better inform buyers. A seller's individual policies for shipping, returns/exchanges and refunds posted in the seller's Shop Policies must comply with xxx's site-wide policies. Please note: other services involved in completing a transaction (for example: PayPal.com, shipping services) may have different policies regarding transactions.

Transaction policies for the seller:

  • The seller must sell the item(s) to the buyer with whom the transaction is created, unless the transaction is eligible for cancellation (see Transaction cancellation).
  • The seller must ship the item(s) as described (see Dissatisfaction with item or service).
  • The seller must ship the item(s) within a reasonable amount of time, according to the transaction agreement or the terms in the seller's Shop Policies.
  • The seller must ship the item(s) to the shipping address submitted by the buyer. The seller should communicate with the buyer if shipping information is unclear or inconsistent.
  • In the event of a dispute, the seller may be asked to provide xxx with proof of shipping. xxx will not hold the seller responsible for postal or shipping service delays or errors, theft or customs delays.

Transaction policies for the buyer:

  • The buyer must pay the seller directly. Do not send payment to xxx.
  • The buyer must pay at the time the transaction is created, according to transaction agreement or the terms in the seller's Shop Policies.
  • The buyer must submit valid shipping, billing and payment information to the seller, according to transaction agreement or the terms in the seller's Shop Policies.
  • In the event of a dispute concerning the return of the item(s) to a seller, the buyer may be asked to provide xxx with proof of shipping back to the seller. xxx will not hold the buyer responsible for postal or shipping service delays or errors, theft or customs delays when returning items to the seller.

Members who do not comply with xxx's policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay xxx for all unpaid fees per our Terms of Use.

Transaction concerns or disputes

We hope that your shopping experience on xxx is smooth and hassle-free. In the event of a transaction dispute, xxx encourages the buyer and seller to resolve the situation through xxx Conversations, email and by submitting fair, honest feedback (see Feedback). The policies below describe various types of transaction disputes and the roles of the seller, the buyer and xxx in each scenario.

Non-payment

Non-payment occurs when a buyer does not or cannot complete payment after a transaction has been created. The seller may invoice the buyer in an attempt to collect payment before shipping. xxx encourages sellers to offer buyers fair, honest feedback (see Feedback). Sellers are also encouraged to consider customer service best practices.

  • The buyer must pay at the time the transaction is created, according to the transaction agreement or according to the terms in the seller's Shop Policies.
  • The seller may cancel a transaction for non-payment when applicable (see Transaction cancellation).

xxx relies on sellers to submit fair, honest feedback for buyers in non-payment circumstances. Members with a low overall feedback score may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay xxx for all unpaid fees per our Terms of Use.

Non-delivery

Non-delivery occurs when a seller does not or cannot ship an item after a transaction has been created and the buyer has sent payment to the seller. The buyer may file a non-delivery report with xxx against the seller. When a non-delivery report is filed, both the buyer and the seller receive a notice from xxx about the report so they can work out the issue. xxx encourages all sellers to keep records regarding proof of shipping (for example: delivery confirmation, shipping service receipt, customs form). xxx relies on buyers to submit fair, honest feedback (see Feedback) for sellers in non-delivery circumstances. Please note: a buyer who paid a seller via PayPal may have a limited time frame in which to file a claim for refund of purchase under PayPal's policies.

  • The seller must ship goods within a reasonable amount of time, according to transaction agreement or according to the terms in the seller's Shop Policies.
  • Once an xxx non-delivery case has been opened by the buyer, the buyer and/or seller must respond to the case to close it.
  • The seller may be asked to provide xxx with proof of shipping in the event of a dispute.

A seller who fails to ship an item, respond to a non-delivery report or settle a disputed transaction in a reasonable manner may be suspended. Members who do not comply with xxx's policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay xxx for all unpaid fees per our Terms of Use.

 

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