<strong>hcampbell wrote:</strong>
[quote]"I'd like to see Kraftwurxs clean up and refine what it's currently got. You've got an amazing range of materials, and from the feedback on the forum, service is prompt and professional. But the website is really letting you down right now. I'd like to see it greatly simplified - decide whether you're targeting shoppers or designers with the front page, and shift everything else into links from the front. Right now, the site's structure is too flat in my opinion - it needs a steeper hierarchy so there is not such an overwhelming amount of info on each page. I find this is worst on the front page, the "My Account" control panel, and the "Seller CP". Not every page has to have a link to every other page!"

-Thank you for the input. Your suggestions and comments are taking into serious considerations. In fact we are currently working on major revisions to the site and functionality. As we are working to make Kraftwurx as easy and comfortable for you to use as possible. We are working hard to get Kraftwurx.com through the beta phase.

"Postage costs outside the US have been brought up before, I'm sure you're working on that."

-Yes, we do plan to activate US Postal Service asap.

"The other major point of refinement: the materials list. Why do you not have a comparison table showing the major properties of each material - min wall thickness, min detail, modulus of elasticity, yield strength, price etc.? This way a designer could scroll down the table and pick out a suitable material with ease. Currently they have to click through many pages, download pdfs etc, to explore a handful of materials. Your huge range of materials is a major advantage over your competitors, you need to show that off, and make it easy for designers to find the right material for them."

-We are planing to revise the Materials list as part of of the overall site revisions.

"Also, pricing on this page:
www.kraftwurx.com/3d-printing-support/3d...category/materials-2
Is not consistent with the actual pricing in the model manager! Imagine my surprise when I found that EOS Maraging Steel is not $61.94/cm³, but $27.77/cm³! Less than half the price! I actually stopped working on a design because I thought I couldn't make it economical after seeing the incorrect costs on this page."

-Please understand that sellers can purchase 3d prints directly from their Model Manager without any storefront mark-up. Along with sellers having the option to mark-up items they publish for sale, a percentage is added to all products published into the online storefront.

I will keep you updated on these progressions and site changes. Let me know if you have any other questions Luis,

-Marco
Community Manager

We will look into this and resolve it immediately Luis

-Marco
Community Manager

Well, we did say Beta...

To address these concerns, we are getting ready to launch a brand new site. Completely re-done. It is a work of art and lots of these problems will also disappear.

The Facebook Stores accounts were published in the read-only announcements forum. There was no intention to close it. That forum has been closed since we launched.

The Facebook stores is but one tool we are making available. As with anything...even the president of the United States...one size does NOT fit all. What would be more helpful is to know what you would like to see. Perhaps that is a forum we should create? Focus on how we can provide tools that you will use?

I'd like to be able to successfully complete an order.

I'd love it if checkout system would stop tossing addresses as invalid.

And I'd be thrilled if, when I tried to use the customer checkout, I could get past the 'Bill To Information' page, instead of just having the page refresh every time I try to submit my billing information.

Uploading models and playing with the materials selector is fun and all, but what I'd *really* like to do is pay you to print my models.

We are grappling with USP world shipping services, we apologize for the inconvenience and frustration this causes. We are working to resolve these shipping issues for all regions ASAP.

Mofo, you may email me your order directly. (marco@kraftwurx.com) For the time being, We will manually complete your order and ship it to you.

-Marco CM