Note:
	This article is designed to help you understand how we treat disputes. If you need additional information, please contact us.

Inevitably everyone encounters an issue when buying and selling online. We've provided this article to help you understand disputes and how Kraftwurx helps you resolve them.

Try communicating with your trading partner

Most problems are best resolved with early and direct communication between the customer and seller. Contact your trading partner to discuss the issue by phone or email. You can

• Contact the seller with In-Mail from within your community account.
• Live Chat with the seller
• Contact the Seller directly with e-mail
• Look up the Sellers phone number or address (these are required fields).

Timing is important

If someone reports a problem with a product to you, it's important to respond quickly and work with your trading partner to resolve the problem.

If you don't address your trading partner's concerns or don't respond within the time specified,Kraftwurx may suspend your account.

• If you're a seller, Please respond within 7 days to any inquiry from your customers.

• If you're a buyer, Please notify the seller within 5 days of receipt of the product.

If you've had a problem try to work it out first but if all else fails, contact us so we can help.

Happy Shopping

Kraftwurx is an entirely new way to sell products. Products made through 3D printing may be different from products that you have had experience with purchasing in the past. Before buying something on Kraftwurx, you have the opportunity to talk to the seller, ask questions in the community, visit the learning center or surf the web to learn about Digital Manufacturing technology.