Changing Product Details on an order

Once an order has been finalized through the checkout process, the products themselves cannot be modified. However, if the order has not been accepted for production (placed into the production queue) we may, at our discretion, cancel the order.

 

Typically, you have anywhere from a few minutes to several hours from the time your order was placed to cancel the order. At present, cancellation is a manual process. You must contact us. There re no guarantees that we can stop your order .

Back to Top

 

Changing the Shipping Method on an open Kraftwurx order

As with Product Details, once an order has been finalized through the checkout process, the shipping method selected at checkout cannot be altered. However, if you are able to cancel your order (no guarantee), you may re-purchase it and select a different shipping method.

 

Typically, you have anywhere from a few minutes to several hours from the time your order was placed to cancel the order. At present, cancellation is a manual process. You must contact us. There re no guarantees that we can stop your order .

 

Instructions for cancelling your order

All modifications/cancellations must be done by email, chat or telephone.

 

If the “Cancel Order” button does not appear, it is because your order has already been queued for production and/or shipment. If this is the case, your order is now beyond the point where we can halt the production and shipment of your items. However, please understand that we still have a return/refund policy for unwanted orders. Feel free to contact our customer support team in order to request a return authorization.

Back to Top

 

Requesting an address correction

Unlike product detail and shipping method,we do have the limited ability to change a shipping destination up to the point where the order is queued for shipment. If you have made an error with your shipping destination and the order status is still pending, we do recommend that you attempt to cancel your order (using the method suggested above) and place a new order with your needed corrections. To change the shipping address, Please contact our customer support team with your order number and corrected shipping address and a Kraftwurx support representative will make every effort to have the address corrected before the item is queued for shipment.